Welcome to Bluntas Bespoke!

These are the terms and conditions for:

• https://www.bluntasbespoke.co.uk

The following terms and conditions apply to the website, products and services offered by Bluntas Bespoke. This includes the mobile and tablet versions as well as any other version of Bluntas Bespoke accessible via desktop, mobile, tablet, social media or other devices.

By using the website and purchasing products available on the website, you agree to be bound by these terms and conditions, the privacy policy, the cookie policy, the shipping policy and the refund policy. In these terms and conditions, the words "website" refers to the Bluntas Bespoke website, "we", "us", "our", and "Bluntas Bespoke" refers to Bluntas Bespoke and "user", “customer”, "you", and “your" refers to you, the user and customer of Bluntas Bespoke.

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE ACCESSING, USING OR OBTAINING ANY MATERIALS, INFORMATION OR PRODUCTS.

1. ELIGIBILITY

You may use the website and purchase the products only in compliance with these terms and all applicable local, state, national, and international laws, rules, and regulations.

By using the website and purchase the products, you represent and warrant that you have the full right, power and authority to enter into these terms and to fully perform all of your obligations hereunder. You further represent and warrant that you are under no legal disability or contractual restriction that prevents you from entering into these terms.

You represent and warrant that your use of the website does not violate any applicable law or regulation. Bluntas Bespoke may, in its sole discretion, refuse to offer the website and products to any user and change its eligibility criteria at any time. This provision is void where prohibited by law and the right to access the service and the website is revoked in such jurisdictions.

2. NOTIFICATIONS AND NEWSLETTER

By providing Bluntas Bespoke with your email address and phone number, you agree that we may use your email address to send you notifications about the status of your order, important communications about our services or products, news and special content. If you do not wish to receive these emails or SMS messages, you may opt out of receiving them by sending us your request through our contact information or by using the "unsubscribe" option in the emails. This option may prevent you from receiving emails or messages about updates to your order, news or special offers on our products.

3. BESPOKE ORDERS

All bespoke orders will be subject to a separate agreement with the customer, detailing specifications, prices, lead times and other conditions. No custom order will be accepted without a signed agreement from both parties. The following steps outline our process to ensure delivery of a unique piece that reflects your tastes and needs:

• Personalised Consultation: Contact our dedicated team for an initial consultation, during which you can share your preferences, design ideas and specific requirements. This stage aims to understand your needs in order to provide you with the best customised solution.

• Design Concept Development: Work closely with our designers to conceptualise your ideal furniture. Through a collaborative approach, we will refine the design to accurately reflect your vision, ensuring a synergy between your ideas and our craftsmanship.

• Material Selection: We offer a variety of premium materials, from fine woods and special metals to precious stones. Together we will select the materials that best suit your design, enhancing the quality and aesthetics of your piece.

• Manufacturing Process: Once the design and material selection is complete, our expert craftsmen will set to work with care, ensuring the utmost attention to detail and unparalleled craftsmanship to create your unique piece.

• Quality Control: Each creation undergoes rigorous quality testing before delivery. We are committed to ensuring that each piece meets our high standards of craftsmanship and durability.

• Delivery and Installation: We provide a full delivery and installation service, ensuring that your bespoke furniture blends seamlessly into your space and meets all your expectations.

• After Sales Warranty: All our custom pieces come with an after-sales guarantee that includes advice on maintenance, repair or any concerns that may arise after installation.

By signing an agreement with us, you agree to the detailed process and conditions mentioned above, ensuring transparency and clarity at every step towards the creation of your bespoke furniture.

4. ORDERS (PRODUCTS IN STOCK)

By placing an order, you offer to purchase the products for the price advertised and indicated on the website at the time of purchase. Please check product features and variants such as sizes before placing your order. Please check the specifications of the products, such as measurements and size, before placing your order.

When a customer places an order, Bluntas Bespoke will send that customer an email which aims to confirm the purchase and payment. This email confirmation will be produced automatically so that the user has the confirmation of his purchase and the details of the order.

We reserve the right to limit the number of units purchased by each user. Bluntas Bespoke also reserves the right to limit sales of our products on a regional or jurisdictional basis.

Bluntas Bespoke may cancel any order and not supply products if it is reasonable to do so and may change or discontinue the availability of products at any time at its sole discretion. If an order is cancelled by Bluntas Bespoke, payments made for the products will be refunded in full. This does not affect your statutory rights.

All new orders are considered separately and each is treated individually.

5. ACCURACY OF INFORMATION

It is the customers' obligation to provide accurate, current and detailed information when placing an order. Providing information that is misleading, false or incomplete may result in adverse situations, including, but not limited to, financial loss, damage to products or incurring extra costs. Customers shall assume full responsibility for any negative consequences, whether loss, damage or additional costs, arising as a result of providing erroneous, outdated or incomplete information, as well as for failure to update their data within a reasonable period of time.

6. PRICES

Bluntas Bespoke reserves the right to determine the price of the products. Product prices will be available on each product page on the website. Product prices are subject to change at any time without notice.

Bluntas Bespoke will make reasonable efforts to keep the price information published on the website up to date. We encourage you to check our website periodically for current pricing information.

Will always try to make sure that the prices on the website is accurate. However, some errors in terms of price may occur from time to time, including but not limited to human error, mechanical error or the like. Should an error in pricing be discovered, the customer will be informed of such error. The option to reconfirm the order will be given to the user at the correct price. The user also has the option to cancel the order should the user not be satisfied with the correct price communicated on the said product order.

7. PAYMENTS

Customers can pay for the products using the following payment methods:

• Credit/debit card (Visa, Mastercard, Discover, Amex, Diners, etc.)

• PayPal

The customer must pay the price of the product stipulated in the order before the product is shipped. Payment will be charged to the payment method selected by the customer at the time of placing the order.

Once the transaction has been processed, we will send an electronic receipt of the transaction to the customer's email address. If you find any inconsistency in your billing, please contact us through our contact information or you can make the claim through the customer service of the corresponding payment processor.

If your card is declined, you will receive an error message. No payment will be charged to your card and no order will be processed. There may be a pending transaction on your account until your card issuing bank withdraws the authorisation. This usually takes 2 to 5 business days. Your card may be declined for various reasons such as insufficient funds, AVS (Address Verification System) mismatch or you have entered an incorrect security code.

If your payment is declined, you must provide an alternative payment method or provide another card where payment can be charged and processed.

Your payment information will be treated and safeguarded with total security and with the exclusive purpose of processing the purchase of the products. Bluntas Bespoke reserves the right to contract any payment processor available.

8. PRODUCT DESCRIPTIONS

Bluntas Bespoke attempts to be as accurate as possible. However, Bluntas Bespoke does not warrant that product descriptions, product prices or other content of this website is accurate, complete, reliable, current, or error-free. Product descriptions and images may vary according to the color resolution of the user's device screen.

9. DISCOUNT CODES

You can only use one discount code per order. Bluntas Bespoke reserves the right to refuse or cancel any order where multiple discount codes are added to the shopping cart. The use of discount codes is subject to the specific terms and conditions under which they were issued, which may include eligibility requirements and a maximum order value. In the event of a conflict between the terms and conditions of a promotion and these terms and conditions, the terms and conditions of the promotion shall prevail.

10. PROMOTIONS AND SWEEPSTAKES

From time to time, Bluntas Bespoke may offer its users and customers the opportunity to participate in sweepstakes or other promotions. You may not transfer, assign, sell, trade, exchange or barter any prize or other benefit received through a sweepstakes or promotion.

Any prize or other benefit is provided "as is" without any express or implied warranty by us, including the implied warranties of merchantability, fitness for a particular purpose and non infringement.

Bluntas Bespoke reserves the right to modify, terminate or suspend the availability of sweepstakes and promotions and to correct errors or inconsistencies in materials related to sweepstakes and promotions.

Bluntas Bespoke may disqualify any person who tampers with any promotion. It is important to note that any attempt to deliberately undermine the legitimate operation of a promotion or sweepstakes is a violation of criminal and civil laws, and Bluntas Bespoke reserves the right to seek damages from such persons to the fullest extent permitted by law.

By entering a promotion or sweepstakes, you agree to submit to our decisions, which are final and binding in all matters relating to the promotion or sweepstakes. Promotions and sweepstakes are subject to all applicable federal, state and local laws, rules and regulations. Promotions are void where prohibited, restricted or taxable.

By participating in a promotion or sweepstakes, you agree to hold Bluntas Bespoke harmless from any liability, loss or damage arising out of or related to your participation in any activity related to the promotion or sweepstakes or the receipt, use or misuse of any prize you may receive.

11. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Bluntas Bespoke and its affiliates, directors, employees, agents and suppliers shall not be liable for any direct, indirect, incidental, special, consequential or punitive damages resulting from the purchase, use or inability to use our products, whether custom furniture or stock. This includes, but is not limited to, financial loss, property damage, personal injury or any other loss, even if Bluntas Bespoke has been previously advised of the possibility of such damages.

Bluntas Bespoke uses reasonable efforts to provide accurate information about products available on its website, however, it does not guarantee the accuracy of descriptions, images, prices or other details. Colours, finishes or sizes may vary due to natural variations in materials. We are not responsible for misrepresentations or unfounded expectations based on such representations.

Bluntas Bespoke is not responsible for delays or problems in delivery and installation attributable to factors beyond its control, such as adverse weather conditions, logistical problems, labour disputes, government restrictions or other force majeure. We recommend that customers plan their delivery schedules accordingly to avoid inconvenience.

Products must be used for the purpose and environment for which they were designed. Bluntas Bespoke shall not be liable for damages resulting from improper, negligent or unauthorised use of the products. Customers are advised to follow the instructions for use, installation and maintenance provided.

All Bluntas Bespoke products are covered by the applicable warranties set forth in the conditions of sale. Bluntas Bespoke makes no additional implied or express warranties beyond those expressly stated in the sales agreements.

12. COPYRIGHT OF PRODUCT DESIGNS

All furniture designs offered by Bluntas Bespoke are protected by copyright and are the exclusive property of Bluntas Bespoke. Any reproduction, distribution or commercial exploitation of these designs, without the express written consent of Bluntas Bespoke, is strictly prohibited. This includes, but is not limited to, copying, modifying or using the designs for any commercial or public purpose. Unauthorised use of these designs may result in legal action under applicable copyright and intellectual property laws.

13. COPYRIGHT

All materials on the website, including, without limitation, names, logos, trademarks, images, text, columns, graphics, videos, photographs, illustrations, software and other elements are protected by copyrights, trademarks and/or other intellectual property rights owned and controlled by Bluntas Bespoke or by third parties that have licensed or otherwise provided their material to the website. You acknowledge and agree that all materials on the website are made available for limited, non-commercial, personal use only. Except as specifically provided herein. No material may be copied, reproduced, republished, sold, downloaded, posted, transmitted, or distributed in any way, or otherwise used for any purpose, by any person or entity, without Bluntas Bespoke prior express written permission. You may not add, delete, distort, or otherwise modify the material. Any unauthorised attempt to modify any material, to defeat or circumvent any security features, or to utilise Bluntas Bespoke or any part of the material for any purpose other than its intended purposes is strictly prohibited. Please do not copy any content and pass it off as your own, as a copyright infringement will occur.

14. COPYRIGHT COMPLAINTS

Bluntas Bespoke will respond to all enquiries, complaints and claims relating to alleged infringement by breach or violation of the provisions contained in UK and international copyright and intellectual property laws and regulations. Bluntas Bespoke respects the intellectual property of others and expects users to do the same. If you believe, in good faith, that any material provided on the website infringes your copyright or other intellectual property rights, please submit your request via our contact information, with the following information:

• Identification of the intellectual property right that is allegedly infringed. All relevant registration numbers, or a statement concerning the ownership of the work, should be included.

• A statement specifically identifying the location of the infringing material, with enough detail that Bluntas Bespoke may find it on the website.

• Your name, address, telephone number and e-mail address.

• A statement by you that you have a good faith belief that the use of the allegedly infringing material is not authorised by the owner of the rights, or its agents, or by law. • A statement by you, made under penalty of perjury, that the information in your notice is accurate, and that you are the copyright owner or authorised to act on the copyright owner's behalf.

• An electronic or physical signature of the owner of the copyright or the person authorised to act on behalf of the owner of the copyright interest.

15. PROHIBITED ACTIVITIES

The following activities are prohibited:

• Access, monitor, reproduce, distribute, transmit, broadcast, display, sell, license, copy or otherwise exploit any content of the website, including, but not limited to, using any robot, spider, scraper or other automated means or any manual process for any purpose not in accordance with these terms.

• Take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure.

• Deep-link to any part of our website for any purpose without our express written permission.

• "Frame", "mirror" or otherwise incorporate any part of the website into any other website or service without our prior written permission.

• Attempt to modify, translate, adapt, edit, decompile, disassemble or reverse engineer any software used by Bluntas Bespoke.

• Evade, disable or otherwise interfere with security-related features of the website or features which prevent or restrict the use or copying of any content.

16. DISCLAIMER OF WARRANTIES

Because of the nature of the Internet Bluntas Bespoke provides and maintains the website on an "as is", "as available" basis and makes no promise that use of the website will be uninterrupted or entirely error free. We will not be liable to you if we are unable to provide the website or keep it online for any reason beyond our control.

Our website may from time to time contain links to other websites which are not under the control of and are not maintained by us. These links are provided for your convenience only and we are not responsible for the content of those sites.

Except as provided above we can give no other warranties, conditions or other terms, express or implied, statutory or otherwise and all such terms are hereby excluded to the maximum extent permitted by law.

You will be responsible for any breach of these terms by you and if you use the website in breach of these terms you will be liable to and will reimburse Bluntas Bespoke for any loss or damage caused as a result.

Bluntas Bespoke shall not be liable for any amount for any failure to perform any obligation hereunder if such failure is due to the occurrence of any unforeseen event beyond its reasonable control, including, without limitation, Internet outages, communications outages, fire, flood, war or force majeure.

These terms do not affect your statutory rights as a consumer which are available to you.

Subject as aforesaid, to the maximum extent permitted by law, Bluntas Bespoke excludes liability for any loss or damage of any kind howsoever arising, including without limitation any direct, indirect or consequential loss whether or not such arises out of any problem you notify to Bluntas Bespoke and Bluntas Bespoke shall have no liability to pay any money by way of compensation, including without limitation all liability in relation to:

• Any incorrect or inaccurate information on the website.

• The infringement by any person of any Intellectual Property Rights of any third party caused by their use of the website or any product purchased through the website. • Any loss or damage resulting from your use or the inability to use the website or resulting from unauthorised access to, or alteration of your transmissions or data in circumstances which are beyond our control.

• Any loss of profit, wasted expenditure, corruption or destruction of data or any other loss which does not directly result from something we have done wrong. • Any amount or kind of loss or damage due to viruses or other malicious software that may infect a user's computer equipment, software, data or other property caused by persons accessing or using content from the website or from transmissions via emails or attachments received from Bluntas Bespoke.

• All representations, warranties, conditions and other terms which but for this notice would have effect.

17. THIRD PARTIES

Through your use of the website and services you may encounter links to third party websites or be able to interact with third party sites. Such third parties may charge a fee for use of certain content or services provided on or by way of their websites. Therefore, you should make whatever investigation you feel is necessary or appropriate before proceeding with any transaction with any third party to determine whether a charge will be incurred. Where Bluntas Bespoke provide details of fees or charges for such third-party content or services, such information is provided for convenience and information purposes only. Any interactions with third party sites and apps are at your own risk. You expressly acknowledge and agree that Bluntas Bespoke are in no way responsible or liable for any such third-party sites.

18. INDEMNIFICATION

You agree to defend and indemnify Bluntas Bespoke and any of their directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by third parties as a result of:

• Your breach of this agreement or the documents referenced herein. • Your violation of any law or the rights of a third party.

• Your purchase of the products.

19. ELECTRONIC COMMUNICATIONS

No responsibility will be accepted by Bluntas Bespoke for failed, partial or garbled computer transmissions, for any computer, telephone, cable, network, electronic or internet hardware or software malfunctions, failures, connections, availability, for the acts or omissions of any service provider, internet accessibility or availability or for traffic congestion or unauthorised human act, including any errors or mistakes.

20. CHANGES AND TERMINATION

We may change the website and these terms at any time, in our sole discretion and without notice to you. You are responsible for remaining knowledgeable about these terms. Your continued use of the website constitutes your acceptance of any changes to these terms and any changes will supersede all previous versions of the terms. Unless otherwise specified herein, all changes to these terms apply to all users take effect. Furthermore, we may terminate this agreement with you under these terms at any time by notifying you in writing (including by email) or without any warning.

21. PERSONAL DATA

Any personal information you submit in connection with the purchase of products will be used in accordance with our privacy policy. Please refer to our privacy policy.

22. INTEGRATION CLAUSE

This agreement together with the privacy policy and any other legal notices published by Bluntas Bespoke, shall constitute the entire agreement between you and Bluntas Bespoke concerning and governs your use of the website.

23. ARBITRATION

You acknowledge and agree that any dispute, claim or controversy arising out of or relating to these terms and conditions, whether for breach, termination, performance, interpretation or

validity thereof, as well as the purchase of our products, shall preferably be resolved by binding arbitration between you and Bluntas Bespoke. However, the right of both parties to bring individual claims in a court of competent jurisdiction if they deem it necessary remains.

In the event of any dispute arising in connection with your use of the website, purchase of our products or breach of these terms and conditions, both parties agree to seek resolution through an arbitration process. This process will be conducted before a recognised and respected arbitration entity, selected by mutual agreement of both parties and following applicable commercial arbitration rules.

In addition, the user agrees, to the extent permitted by applicable law, not to initiate, join or participate in class action lawsuits associated with any claim, dispute or controversy that may arise in connection with the use of the website and the purchase of our products. This commitment seeks to promote a more agile and personalised resolution of any conflict, favouring arbitration and individual legal actions over class actions.

24. APPLICABLE LAW AND JURISDICTION

These terms and conditions shall be governed by and construed in accordance with the laws of the United Kingdom. Any dispute relating to these terms and conditions shall be subject to the exclusive jurisdiction of the courts of Cambridgeshire, England. This applies unless binding arbitration is agreed in the relevant section.

25. FINAL PROVISIONS

Your use of our website and purchase of our products is conditioned upon your acceptance of and compliance with all of the terms and conditions set forth. This authorisation to use our services does not extend to jurisdictions where these provisions are not respected or applied.

Our commitment to compliance with these terms is strictly governed by applicable laws and legal process. Importantly, these terms do not restrict our ability to comply with legal or governmental requirements, including but not limited to those relating to law enforcement and the use of our website. Information provided or collected in connection with your use of the website and purchase of our products will be subject to these requirements.

In the event that any provision of these terms and conditions shall be declared invalid, illegal or unenforceable by any court or competent authority, such decision shall not affect the validity or enforceability of the remaining provisions. The failure or delay in enforcing any of these terms and conditions by us at any time shall not constitute a waiver of our rights to enforce such provision, or any other provision, in the future.

We reserve all rights not expressly granted herein, while at all times maintaining the protection of and respect for our intellectual property rights and prerogatives.

26. CONTACT INFORMATION

If you have questions or concerns about these terms or the products, please contact us through our contact page or via the contact information below:

Bluntas Bespoke.

Email: info@bluntasbespoke.co.uk

Welcome to Bluntas Bespoke!

Bluntas Bespoke values your privacy and the protection of your personal data. This privacy policy describes what information we collect from you, how we collect it, how we use it, how we obtain your consent, how long we keep it in our databases and, if necessary, with whom we share it.

By visiting the website and purchasing the products, you are accepting the practices described in this privacy policy. Your use of the website and purchase of the products are also subject to our terms and conditions. In this privacy policy, the words "website" refers to the Bluntas Bespoke website, "we", "us", "our", and "Bluntas Bespoke" refers to Bluntas Bespoke and "user", “customer”, "you", and “your" refers to you, the user and customer of Bluntas Bespoke.

This privacy policy may change from time to time. Your continued use of the website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates. This privacy policy has been developed and is maintained in accordance with all applicable national and international privacy and data protection laws and regulations and specifically the Data Protection Act 2018 (UK regulations) and the General Data Protection Regulation (GDPR - European regulations).

1. GENERAL INFORMATION

The personal data of the users that are collected and processed through the website: • https://www.bluntasbespoke.co.uk

Will be under responsibility and in charge of:

• Bluntas Bespoke.

• Email: info@bluntasbespoke.co.uk

2. HOW WE OBTAIN YOUR CONSENT

By using the website, placing an order, placing a bespoke order, subscribing to our newsletter, contacting us through our contact form, or contact details and providing us with personal information to communicate with you, you consent to our collection, storage and use of your information on the terms contained in this privacy policy. You may withdraw your consent by sending us your request via the contact information or the contact page. You can withdraw your consent by sending us your request via the contact information or the contact page.

3. TYPES OF INFORMATION GATHERED

The information we collect from our users and customers helps us to provide our products effectively and to personalise and continually improve the user experience on the website. These are the types of information we collect:

Information You Give Us. You provide information when you visit the website, place an order, place a bespoke order, subscribe to our newsletter and/or communicate with us via our contact form, chat or contact details. As a result of those actions, you might supply us with the following information:

• First and last name

• Email address

• Phone number

• Address (shipping purposes)

• Any additional information relating to you that you provide to us directly or indirectly through our website or online presence such as ‘cookies’.

Bluntas Bespoke will not collect any personally identifiable information about you, unless you provide it.

Usage Data: As you browse our website, certain usage data is automatically collected. These include technical information such as the IP address of your device, the type and version of your browser, the specific pages you visit on our website, the date and time of your access, the amount of time you spend on those pages, and other diagnostically relevant data.

In the case of access via mobile devices, we also collect information specific to these devices. This may include, but is not limited to, the type of mobile device used, its unique identifier, the IP address of the device, the mobile operating system and the type of mobile browser, along with other identifiers and diagnostic data.

In addition, we collect information that your browser automatically provides each time you visit our website or access our website using a mobile device.

Payment Data: Payment data refers to information related to your credit or debit card, such as card number, expiration date, security code, PayPal account information and bank information, depending on the payment method selected by the user to place an order within the website.

Your payment data will be processed by the payment processors available on this website (PayPal, Stripe), which will process and store your data securely and for the sole purpose of processing the purchase of products. Bluntas Bespoke reserves the right to contract any payment platform available.

See Stripe and PayPal's privacy policy here:

• https://stripe.com/privacy

• https://www.paypal.com/us/legalhub/privacy-full

Social Media: On our website, we provide you with various links that allow you to interact with social media. We invite you to use these functions to share your information as you wish. However, we strongly encourage you to review the privacy and data protection policies of each

of the social media sites you use through our website to understand how they handle your personal information.

• Facebook: https://www.facebook.com/privacy/explanation

• Pinterest: https://policy.pinterest.com/en/privacy-policy

• TikTok: https://www.tiktok.com/legal/page/row/privacy-policy/en

Contact information: We may access some personal information about the user, such as name and email address, when the user or any third party communicates with us through our contact information. Personal information provided through our contact information is not stored on any Bluntas Bespoke server and will be stored on the respective server of our email service.

4. HOW LONG WE KEEP YOUR DATA

Personal data provided by users and customers through the website will be retained for as long as necessary to deliver the products, fulfil the legitimate purposes described in this policy and/or until the user unsubscribes from our newsletter, or requests deletion of their data. Bluntas Bespoke may be allowed to retain personal data for a longer period whenever the user has given consent to such processing, as long as such consent is not withdrawn. Furthermore, Bluntas Bespoke may be obliged to retain personal data for a longer period whenever required to do so for the performance of a legal obligation or upon order of an authority. Once the retention period expires, personal data shall be deleted. Therefore, the right to access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after expiration of the retention period.

5. HOW WE USE YOUR INFORMATION (LEGITIMATE PURPOSES)

In general, we use the information we collect primarily to provide, maintain, protect and improve our current website and products. We use personal information collected through our website as described below:

• Identify you as a user in our system.

• Process and fulfil orders.

• Process order payments.

• Ship and deliver orders.

• Understand and enhance your experience using our website and products. • Respond to your comments or questions through our support team. • Send you related information, including confirmations, invoices, technical notices, updates, security alerts and support and administrative messages.

• Communicate with you about upcoming events, offers and news about products and services offered by Bluntas Bespoke and our selected partners.

• Marketing purposes of Bluntas Bespoke.

• Link or combine your information with other information we get from third parties to help understand your needs and provide you with better service.

• Process and respond to requests related to users' privacy rights.

• Protect, investigate and deter against fraudulent, unauthorised or illegal activity.

6. HOW WE SHARE INFORMATION

The personal information of our customers and users is an important and fundamental part of our business. Under no circumstances will we sell or share information with third parties that has not been previously authorised by the user, customer or owner of the personal data. We share user and customer information only and exclusively as described below.

Third-Party Service Providers. We use third party services to perform certain functions on our website. Some of these functions and services include: Website hosting, payment processing (PayPal, Stripe), sending emails, sending SMS messages, creating advertisements and data analysis.

These third-party services and tools may have access to personal information needed to perform their functions, but may not use that information for other purposes. Information shared with these third-party services will be treated and stored in accordance with their respective privacy policies and our privacy policy.

Newsletter and email communications: By placing an order and subscribing to our newsletter, you authorise Bluntas Bespoke to send you marketing communications and other relevant information via email. To facilitate this process, your name and email address may be shared with third party bulk email services. You are free to unsubscribe at any time by using the unsubscribe option available in the footer of every email we send you.

SMS text messages. We use SMS text messaging, to send different types of messages such as notifications about your order or special content such as offers on our products. By placing an order and opting to receive our SMS messages, you agree to these terms and conditions.

By entering your phone number on the checkout form and subscribing through our subscription form, you consent to our sending you SMS text notifications (order notifications, including abandoned cart reminders) and offers for our products. Please note that your consent to opt-in or opt-out of receiving these messages is not a condition of any purchase on our website. Your phone number, name and purchase information will be shared with the SMS marketing platform we use. This data will be used to send you targeted marketing messages and notifications. When sending text messages, your phone number will be shared with our applicable text messaging carrier for the purpose of fulfilling the sending and delivery of messages.

If you wish to unsubscribe from receiving marketing text messages and notifications, please reply with STOP to any SMS message sent by us. You understand and agree that alternative methods of unsubscribing, such as the use of alternative words or requests, will not be considered a reasonable means of unsubscribing. Message and data usage fees may apply.

If you have any questions, you may contact us for more information.

Business Transfers. In the event that Bluntas Bespoke creates, merges with, or is acquired by another entity, your information will most likely be transferred. Bluntas Bespoke will email you

or place a prominent notice on our website before your information becomes subject to another privacy policy.

Protection of Bluntas Bespoke and others. We release personal information when we believe release is appropriate to comply with the law, enforce or apply our Terms and conditions and other agreements, or protect the rights, property, or safety of Bluntas Bespoke, our users or others. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction.

With Your Consent. Other than as set out above, you will receive notice when personally identifiable information about you might go to third parties, and you will have an opportunity to choose not to share the information.

Anonymous Information. Bluntas Bespoke uses the anonymous browsing information collected automatically by our servers primarily to help us administer and improve the website. We may also use aggregated anonymous information to provide information about the website to potential business partners and other unaffiliated entities. This information is not personally identifiable.

7. PROTECTING YOUR INFORMATION

We grant access to your personal information only to those outside persons or services that have a legitimate need to know it and in accordance with our privacy policy. We adhere to industry-recognised security standards to protect your personal information, both during transmission and in storage. However, it is important to note that no method of transmission over the Internet or electronic storage is foolproof and 100% secure. Therefore, while we at Bluntas Bespoke strive to implement commercially viable data protection methods, we cannot ensure absolute security of your personal information. We undertake not to sell, distribute or transfer your personal data to unauthorised third parties, unless we have your explicit consent or are required by law to do so.

8. DATA BREACH NOTIFICATIONS

In the event of a security breach that compromises the confidentiality of the personal data of our users, Bluntas Bespoke undertakes to notify those affected in a timely manner. This notification will be made through the means of contact provided by the user on our platform. We will take all reasonable measures to protect the information and remedy any situation that compromises the security of your data.

9. INTERNATIONAL DATA TRANSFER

By using our website, you agree that your personal data may be transferred and processed outside the UK, where data protection laws may differ. Bluntas Bespoke is committed to taking

reasonable steps to ensure that your data is treated in accordance with applicable privacy standards and is adequately protected during any international transfer.

10. RIGHTS

Users who provide information through our website, as data subjects and data owners, have the right to access, rectify, download or delete their information, as well as to restrict and object to certain processing of their information. While some of these rights apply generally, others apply only in certain limited circumstances. We describe these rights below:

• Access and portability: to access and know what information is stored in our servers, you can send us your request through our contact information.

• Rectify, Restrict, Limit and/or Delete: You can also rectify, restrict, limit or delete much of your information.

• Right to be informed: Users of our website will be informed, upon request, about what data we collect, how it is used, how long it is retained and whether it is shared with third parties. • Object: When we process your information based on our legitimate interests as explained above, or in the public interest, you may object to this processing in certain circumstances. In such cases, we will stop processing your information unless we have compelling legitimate reasons to continue processing it or where it is necessary for legal reasons. • Revoke consent: Where you have previously given your consent, such as to allow us to process and store your personal information, you have the right to revoke your consent to the processing and storage of your information at any time. For example, you may withdraw your consent by updating your settings. In certain cases, we may continue to process your information after you have withdrawn your consent if we have a legal basis for doing so or if your withdrawal of consent was limited to certain processing activities. • Complaint: If you wish to file a complaint about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local supervisory authority. Users can exercise all these rights by contacting us through the contact information or the contact page.

• Rights related to automated decision-making, including profiling: website users may request that we provide a copy of the automated processing activities we conduct if they believe that data is being unlawfully processed.

Users or holders of personal data provided through the platform may exercise these rights over their personal data at any time and without limitation by sending their request through our contact information or contact form. The request to exercise their rights will be attended and answered within a maximum period of 10 working days.

11. CHILDREN’S ONLINE PRIVACY PROTECTION

We comply with the requirements of national and international data protection regulations regarding the protection of children's personal data. We do not collect any information from children under the age of 13. If we become aware that a child under the age of 13 has placed

an order and provided us with personal information, we will take immediate steps to cancel the order and delete that information.

12. THIRD PARTIES

Except as otherwise expressly included in this privacy policy, this document addresses only the use and disclosure of information Bluntas Bespoke collects from you. If you disclose your information to others, whether other users or suppliers on Bluntas Bespoke, different rules may apply to their use or disclosure of the information you disclose to them. Bluntas Bespoke does not control the privacy policies of third parties, and you are subject to the privacy policies of those third parties where applicable. Bluntas Bespoke is not responsible for the privacy or security practices of other websites on the Internet, even those linked to or from our website. Please review the privacy policies of third party websites or services that you access through the Bluntas Bespoke website.

13. CHANGES TO PRIVACY POLICY

We reserve the right to change our privacy policy at any time. Changes will be promptly notified to our users or customers and posted on the website. Your continued use of our website following such changes will signify your acceptance of the changes.

14. CONTACT US

If you have questions or concerns about these privacy policy and the handling and security of your data, please contact us through our contact page or via the contact information below:

Bluntas Bespoke.

Email: info@bluntasbespoke.co.uk

Welcome to Bluntas Bespoke!

This cookie policy explains how and why cookies and other similar technologies may be stored on and accessed from your device when you use or visit:

• https://www.bluntasbespoke.co.uk

(Hereinafter referred to as “Bluntas Bespoke”).

The information collected through cookies will be under responsibility and in charge of:

• Bluntas Bespoke.

• Email: info@bluntasbespoke.co.uk

This cookie policy should be read together with our privacy policy and our terms and conditions.

By using the website, you accept the use of cookies by Bluntas Bespoke, in the terms contained in this policy.

1. WHAT ARE COOKIES?

Cookies are small text files that are stored on your computer or mobile device when you visit a website. They allow the website to recognise your device and remember if you have been to the website before. Cookies are a very common web technology; most websites use cookies and have done so for years. Cookies are widely used to make the website work more efficiently. Cookies are used to measure which parts of the website users visit and to personalise their experience. Cookies also provide information that helps us monitor and improve the performance of the website.

2. CONSENT

When you access our website, you will be presented with a notice about the use of cookies. By clicking 'Accept' on this notice, you provide your explicit consent to the use of cookies on your device. These cookies are used to enhance your browsing experience, personalise content, analyse our site traffic and provide specific functionality related to our online operations.

Your consent allows us to provide you with a more personalised and efficient user experience. If you wish to withdraw your consent at any time, you may do so by changing the cookie settings in your browser. However, please note that disabling certain cookies may limit the functionality of the site and affect your user experience.

3. LEGAL BASIS AND LEGITIMATE INTERESTS

On our website, we use cookies based on our legitimate interests to ensure the best user experience and to continuously improve our website. These interests include optimising our online offering, personalising content and advertising, as well as ensuring the security and efficiency of our website.

Cookies help us understand how users interact with our website, which allows us to adjust and improve our services and functionalities according to their needs and preferences.

While we believe that these interests do not outweigh your fundamental rights and freedoms, you have the option to refuse or manage the use of cookies through your browser settings or the tools we provide on our website.

4. WITHDRAWAL AND OBJECTION (OPT-OUT)

By accessing our website, you agree to the use of cookies that enhance the browsing experience and allow the personalisation of content and advertisements. However, we understand and respect your right to privacy. If you wish to opt-out or exercise your choice to not participate (Opt-Out), you can set your browser to refuse all cookies or to indicate when a cookie is being sent.

Please note that some features of the site may not function properly without the use of cookies. In addition, we provide links or tools on our site that allow you to specifically decline the use of certain cookies.

5. STORAGE DURATION OF COOKIES

The cookies used on our website have different storage periods, depending on their purpose. Essential cookies, necessary for the basic operation of the website, are kept as long as necessary to provide the requested services.

Functionality cookies, which remember your preferences and settings, are stored for a period that can vary from the duration of your visit (session cookies) to several years, to ensure a constant user experience. Analytics and advertising cookies have a maximum storage duration of 24 months, after which they will be automatically deleted.

You can delete or manage these cookies at any time through your browser settings. Deleting or rejecting cookies may affect the functionality of the site and the quality of your experience on our website.

6. COOKIE SETTINGS

If you do not want cookies to be dropped on your device, you can adjust the setting of your Internet browser to reject the setting of all or some cookies and to alert you when a cookie is placed on your

device. For further information about how to do so, please refer to your browser ‘help’, ‘tool’, or ‘edit’ section. Please note that if you use your browser settings to block all cookies, including strictly necessary cookies, you may not be able to access or use all or parts of the functionalities of Bluntas Bespoke.

If you want to remove previously-stored cookies, you can manually delete the cookies at any time. However, this will not prevent Bluntas Bespoke from placing further cookies on your device unless and until you adjust your Internet browser setting as described above.

We provide the links for the management and blocking of cookies depending on the browser you use:

• Microsoft Edge: https://support.microsoft.com/en-us/office/delete-cookies-in-microsoft edge-63947406-40ac-c3b8-57b9-2a946a29ae09?ui=en-us&rs=en-us&ad=us • Firefox: https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox • Chrome: https://support.google.com/chrome/answer/95647?hl=en

• Safari: https://support.apple.com/guide/safari/manage-cookies-and-website-data sfri11471/mac

• Opera: https://help.opera.com/en/latest/web-preferences/

In cases where you access the website through an iOS or Android mobile device, please follow the instructions below to delete or block cookies on your device:

• Android: https://support.google.com/answer/32050

• iOS: https://support.apple.com/en-us/HT201265

7. COOKIES WE USE

We use the following cookies on our website:

Cookie

Domain

Description

Duration

Type

crumb

www.bluntasb espoke.co.uk

Squarespace sets this cookie to prevent cross-site request forgery (CSRF).

session

Necessary

8. PURPOSES OF OUR COOKIES

Our cookies are used for the following purposes:

Necessary: Necessary cookies are essential files that enable basic functions on the website, such as navigation and security. They do not collect personal information.

Functional: We use functional cookies to enhance your online experience by remembering user preferences and settings and maintaining consistency across the website, without tracking activities.

Analytics and Performance: These cookies collect information about how users interact with our website, including the most visited pages, as well as other analytical data. We use this data to improve how our website works and to understand how users interact with the website.

9. CONTACT US

If you have questions or concerns about this cookie policy and the handling and security of your data, please contact us through our contact forms or by using the contact information below:

Bluntas Bespoke.

Email: info@bluntasbespoke.co.uk

Welcome to Bluntas Bespoke!

This return policy applies to all products purchased through:

• https://www.bluntasbespoke.co.uk

(Hereinafter referred to as “Bluntas Bespoke”).

Our return policy forms part of, and should be read in conjunction with, our terms and conditions, our privacy policy and our shipping policy. We reserve the right to change this return policy at any time.

By making a purchase through the website, you declare and agree to be bound by the conditions described below. Our refund policy does not affect your statutory rights.

1. BESPOKE ORDERS

For bespoke orders, no refunds will be offered under any circumstances. Due to the customised nature of these products, each order is unique and is made to the exact specifications provided by the customer. By confirming the order, the customer acknowledges and accepts that any subsequent modifications may not be feasible, and that the manufacturing process cannot be reversed or cancelled without incurring substantial costs. The customer is expected to carefully review all details before placing a custom order, ensuring that the specifications provided are correct and definitive. Any problems relating to quality or manufacturing defects will be dealt with on a case-by-case basis in accordance with the specific warranty conditions, but no refunds will be issued for these reasons or for changes of opinion.

2. PRODUCTS IN STOCK

Customer satisfaction with our products is important to us, that is why we do returns and refunds, if the customer is not satisfied with our products. Orders placed on our website can be returned for a refund within 14 days from the date of delivery. If 14 days have passed since the delivery of the product, we cannot offer a refund.

Returns must comply with the following conditions:

• Full name of the person who placed the order.

• Items must be in their original condition (unmarked, unaltered and undamaged). • Products must have all tags attached and be returned in their original packaging. • Any items you have accepted and then returned are your responsibility until they reach our

warehouse. Therefore, please ensure that you send the item back to us using a delivery service that will insure the value of the goods. Please package the product securely.

• Bluntas Bespoke reserves the right to refuse any returns that do not comply with our return policy. Returns that do not comply with our return policy may be sent back to the customer at their own cost.

Important: To request a return please send us your return request via our contact information and you will receive instructions on how to return the product.

Please note that if you request a return, you will be responsible for paying your own shipping costs to return your item and the cost of shipping the new product. If you request a refund, shipping costs are non-refundable. If you receive a refund, the original shipping cost will be deducted from your refund.

3. DEFECTIVE OR DAMAGED PRODUCTS

Bluntas Bespoke is committed to ensuring total customer satisfaction. In the event that you receive defective products, products damaged in transit or incorrect products, we offer you the option of a refund or exchange of such items.

To request a refund or exchange, you must contact us within 14 days of receipt of the product, providing clear evidence of the defect or error, such as photographs. Once we receive and verify the validity of your claim, we will proceed with the refund or exchange process.

The refund will be made using the same payment method you used to make the original purchase. Refund processing time may vary, but is generally completed within 10 working days of confirmation of receipt of the return. In the case of an exchange, a new product will be sent as soon as the defect in the returned item is verified.

We reserve the right to refuse the return of products that are not in the condition in which they were sent or if the return or exchange request is not made within the specified period. We appreciate your cooperation and understanding in following these steps to facilitate an effective resolution.

4. CONTACT US

If you have questions about this return policy, please contact us through our contact page or via the contact information below:

Bluntas Bespoke.

Email: info@bluntasbespoke.co.uk

Welcome to Bluntas Bespoke!

Thank you for shopping at Bluntas Bespoke, this shipping policy applies to all products offered and published by Bluntas Bespoke on the website:

• https://www.bluntasbespoke.co.uk

(Hereinafter referred to as “Bluntas Bespoke”).

Bluntas Bespoke is committed to deliver the product in perfect condition at the address indicated by the customer in the checkout page. In order to optimise delivery, we thank the customer for indicating an address in which the order can be delivered within normal business hours.

1. SHIPPING ZONES

Bluntas Bespoke delivers to the following shipping zones:

• United Kingdom

• Mainland Europe

• U.S.A.

• Canada

• China

• Nigeria

• Ghana

• Latin America

All orders are shipped and delivered on business days (Monday through Friday, 8 a.m. to 5 p.m.). For security reasons, Bluntas Bespoke will not ship any orders to PO Boxes or military bases, nor will it accept any orders where it is not possible to identify the recipient of the order and their address.

2. SHIPPING COSTS

• Products in stock: shipping costs will depend on the delivery location of the order and will be calculated and shown at checkout.

• Bespoke orders: shipping costs will depend on the place of delivery of the order and will be established for each project in the respective agreement signed with the customer.

Bluntas Bespoke may on occasion and as a result of special offers, promotions and special days, offer free shipping on some or all products. Free shipping will be applied to the order at checkout.

3. ORDER PROCESSING TIMES

• Products in stock: 2 - 3 working days.

• Bespoke orders: order processing times will depend on the manufacturing time of the product and the time established in the corresponding agreement signed with the customer.

Orders will be processed Monday to Friday from 8:00 to 17:00 (UK time).

Orders are not processed on weekends and major holidays. Please keep in mind that may be extended during holidays, launches, restocks, limited edition releases and promotions.

Note: Order processing times and shipping times are different.

4. SHIPPING TIMES

• Products in stock: 5 - 7 working days.

• Bespoke orders: once the agreement is signed with the customer, we have a delivery time of 12-16 weeks depending on the complexity of the project and the delivery time established in the agreement.

5. ORDER TRACKING

Once your order is shipped, you will receive an email with the tracking number of your order to be tracked through the corresponding courier company. Be sure to track your order using the tracking number we provide. We are not responsible for lost or stolen packages. If your package has been lost or stolen, please contact the appropriate courier company according to the tracking number provided or contact us through our contact information for further assistance and information.

6. CUSTOMS TAXES

Please note that customs duties may apply to international orders (orders outside the UK) depending on the customs legislation of each country. The customer is responsible for the payment of any customs duties that may be imposed on your package upon entry into the destination country. Please check the customs situation in your country regarding the import of goods and the collection of customs duties before placing an order, as Bluntas Bespoke is unable to provide you with this information. Bluntas Bespoke is not responsible for the payment of any customs duties that may apply to your international orders, nor for any packages returned or undelivered due to non-payment of such duties. The payment of any customs duties that may apply to your order is the sole and exclusive responsibility of the customer.

7. DELAYS

Bluntas Bespoke is not responsible for delays in shipping or delivery, due to natural or uncontrollable events. Furthermore, Bluntas Bespoke is not responsible for delays related to the courier service itself. Unfortunately, we have no control over these delays. Transit time does not include Saturdays, Sundays or holidays.

8. UNDELIVERED PACKAGES

If at the time of delivery, the customer is not at the delivery address or if it is not possible to deliver the package to any person in charge, the product must be returned and extra charges may apply for shipping costs.

9. WRONG DELIVERY ADDRESS

Bluntas Bespoke will not be responsible or reimburse for lost or undelivered packages due to incorrect, inaccurate or outdated delivery addresses. It is the customer's responsibility to ensure that the delivery address they provide during the checkout process is current, correct and accurate. Before completing the checkout process, please ensure that you provide a correct, current and accurate delivery address.

If your order is not delivered due to incorrect, inaccurate or outdated delivery addresses and the order is returned to our premises, we reserve the right to charge you for additional delivery charges or to terminate this contract and issue a refund with the discounted value of the delivery.

10. SECURE DELIVERY ADDRESS

Bluntas Bespoke recommends customers provide a secure delivery address, for example your home or place of employment. Bluntas Bespoke is not responsible for packages lost or stolen due to unsafe delivery addresses.

11. SHIPPING COMPLETED

Each delivery is considered to have been made from the moment Bluntas Bespoke makes the product available to the customer, which is made possible by the control system used by the courier company when the status of the order changes to “completed” or “delivered".

12. CONTACT INFORMATION

If you have questions about this shipping policy, please contact us through our contact page or via the contact information below:

Bluntas Bespoke.

Email: info@bluntasbespoke.co.uk